Where does CATVYN currently deliver?
CATVYN currently focuses on orders shipping to the United States. Shipping availability, shipping charges and estimated delivery windows depend on the product and your ZIP code. Check the options displayed at checkout before placing an order.
When will my order arrive?
Delivery estimates vary by product and destination and are not guaranteed dates. Use the delivery window displayed at checkout for your ZIP code. Tracking details are sent by email when available; updates may take time to appear after dispatch. Carrier operations, weather and other circumstances can affect delivery timing.
How do I choose the right size?
Check the dimensions and selected variant on each product page, then compare the measurements with your cat and the space where you plan to place the item. If any dimension or weight guidance is missing, contact CATVYN before ordering rather than guessing.
Will a cat tree need assembly?
Some items require assembly or mounting. Follow the installation instructions included with your product, use a stable surface or wall fixings suited to the wall type, and secure all parts before allowing your cat to use the item.
Can I return an item?
Contact CATVYN within 30 calendar days of delivery to request a return. Items must be unused, in resalable condition and returned with original packaging and included parts. Wait for return approval and instructions before sending anything back. For a change-of-mind return, return shipping is the customer's responsibility; original shipping charges are not refundable unless required by applicable law. Read the full Shipping & Returns page for the procedure.
What if my order arrives damaged or incorrect?
Contact us promptly with your order number and clear photos of the item, packaging and any damage or missing parts. We will review the issue and confirm the next steps. This request does not remove rights that cannot legally be limited.
How do refunds work?
Approved refunds are returned to the original payment method after the return or claim has been reviewed. Banks and payment providers may need extra time to post the funds; we will confirm the status by email.
How do I contact CATVYN?
Use our Contact page. For an existing order, include your order number and checkout email. For product or delivery questions, include the product name and your U.S. ZIP code.