Refund policy

Returns and refunds

Return requests
Contact CATVYN within 30 calendar days of delivery to request a return. Include your order number, the email address used at checkout, and the reason for the request. Please wait for approval and the return instructions before sending anything back. We will confirm the return address and next steps directly.

Condition of returned items
Items must be unused, in resalable condition, and returned with their original packaging and all included parts. Return requests are subject to review and applicable consumer rights.

Return shipping
For a change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by applicable law. CATVYN does not promise free return shipping as a general benefit.

Damaged, incorrect, or missing items
Check your order when it arrives. If an item is damaged, incorrect, or parts are missing, contact us within 48 hours of delivery when possible. Include your order number and clear photos of the item, packaging, and any damage or missing parts. We will review the issue and confirm the next steps. This reporting window does not remove any rights that cannot legally be limited.

Refund processing
Approved refunds are issued to the original payment method after the returned item or claim has been reviewed. Banks and payment providers may need additional time to post the funds. We will confirm the status by email.