CATVYN currently focuses on orders shipping to the United States. Available shipping methods, any shipping charge and the estimated delivery window depend on the product and your ZIP code. Your available option and estimate are shown at checkout before payment.
Estimated delivery
Delivery windows shown at checkout are estimates, not guaranteed delivery dates. Please use the estimate displayed for your delivery address when placing your order.
Order processing & tracking
Orders are prepared after payment is confirmed. Tracking information is sent by email when available. Tracking updates may take time to appear after dispatch. Delivery timing can be affected by carrier operations, weather or other circumstances outside CATVYN's control.
Returns within 30 days
To request a return, contact CATVYN within 30 calendar days of delivery. Include your order number, the email address used at checkout and the reason for the request. Items must be unused, in resalable condition and returned with their original packaging and included parts. Please wait for return approval and instructions before sending anything back.
For a change-of-mind return, the customer is responsible for return shipping; original shipping charges are not refundable unless required by applicable law. Any return request remains subject to applicable consumer rights and the condition of the item. We will confirm the return address and next steps directly before a parcel is sent.
Damaged, incorrect or missing items
Check your order when it arrives. If an item is damaged, incorrect or parts are missing, contact us within 48 hours of delivery when possible, with your order number and clear photos of the item, packaging and any damage. We will review the issue and confirm the next steps. This reporting window does not remove any rights that cannot legally be limited.
Refunds
Approved refunds are issued to the original payment method after the returned item or claim has been reviewed. Once a refund is issued, banks and payment providers may need additional time to post it. We will confirm the status by email.
Questions before ordering?
Check the selected variant, product dimensions and delivery estimate for your ZIP code before paying. If something is unclear, contact CATVYN and include the product name and your ZIP code.